Responsible Gaming

Our Commitment to Safe Gaming

At Royal Reels, we believe gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting our players in New Zealand.

Age Verification

Royal Reels is strictly for players aged 18 years and over in New Zealand. By accessing our site, you confirm that you meet the legal age requirement. We use industry-standard verification methods to prevent underage access.

Warning Signs of Problem Gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately:

• Gambling with money you can't afford to lose
• Chasing losses by gambling more to win money back
• Hiding your gambling activity from family or friends
• Spending more time or money on gambling than intended
• Neglecting work, study, or personal relationships due to gambling
• Feeling anxious or irritable when trying to cut down or stop
• Borrowing money to gamble
• Experiencing physical or mental health problems related to gambling
• Repeatedly trying and failing to reduce gambling

Self-Help Tools & Control Features

Royal Reels provides tools to help you maintain control of your gaming:

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
• Loss Limits: Restrict the maximum amount you can lose in a set period
• Reality Checks: Receive regular notifications during play to remind you of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from Royal Reels and access our self-exclusion register
• Session Timeouts: Set automatic session duration limits

To access these tools, visit your account settings or contact our customer support team.

Support Organizations in New Zealand

If you need help, these organisations provide free, confidential support:

New Zealand

• Gambling Helpline (Problem Gambling Foundation)
  Free phone: 0800 654 655
  Website: www.pgf.nz
  Available 24/7 with trained counsellors
• Samaritans New Zealand
  Phone: 1737 (call or text, free 24/7)
  Website: www.1737.org.nz

International Support (if accessing from overseas)

• United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org

Take Action Today

If you or someone you know is struggling with gambling, please reach out for help. Problem gambling is a treatable condition, and support is available. There is no shame in seeking assistance.

Contact the Gambling Helpline on 0800 654 655 (NZ) or use the self-help tools above. Your wellbeing is our priority.

This page was last updated in 2026. For the most current support information, visit the official websites above.